In the unlikely event your item is damaged upon arrival and is not due to shipping, you may return the item to us within 15 days of arrival, for a full refund, account credit or replacement. Please contact our Customer Support department for instructions on returning an item, choose 'Returns' in the drop down menu. We do not give refunds or replacements for misuse or negligence. We do not give refunds if you ordered the wrong size or simply changed your mind, we will, however, consider replacement or account credit in certain circumstances. We want our customers to be happy so we will always do what we can, within reason, to remedy a situation.